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S DA FOUNTAIN Odyssey archive · est. 2000
Episodes 451 of 1,068
0444a 29 Apr 2000 11 min

Career Moves

Nathaniel Graham signs up at the school career fair to learn about running a small business - and lands not with Whit, but with Bart Rathbone at the Electric Palace. Bart's rules for selling are simple: never send a customer away, make everything sound like a bargain, and close the sale no matter what. Soon Nathaniel is talking a reluctant shopper into cheap batteries he claims are the best around... and feeling proud of it. Then the customer comes back: the batteries leaked acid into his little girl's toy, and he wants to know if Nathaniel lied. Remembering Whit's warning that no sales trick is worth breaking God's standards of honesty, Nathaniel admits the truth and hands over a refund - and a furious Bart fires him with a bad grade to boot. But when the grateful customer promises to shop there again, an astonished Bart starts asking the boy for business secrets. Honesty, it turns out, may be the best policy the Electric Palace has ever stocked.
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At the Odyssey Middle School Career Fair, Nathaniel Graham signs up to learn about running a small business. He hopes to work with Whit but is assigned instead to Bart Rathbone at the Electric Palace. Bart promises to make him an expert, then puts him to work moving televisions, mopping floors, and counting boxes.

Nathaniel soon witnesses Bart’s real business methods. Bart sells a customer an unfamiliar computer monitor by falsely claiming it is as good as the brand requested. He refuses to refund a defective CD player and pretends to consult an imaginary manager before offering a small discount on a camcorder that another store sells for much less. His rules are simple: never send a customer elsewhere, make buyers think they are receiving a bargain, and complete the sale at any cost.

Bart orders Nathaniel to sell cheap batteries that are overstocked. Nathaniel tells a shopper that he uses them himself and that they last longer than every other brand. When the man says he is not shopping for batteries, Nathaniel pressures him with a sad account of how badly he needs to make his first sale. The customer gives in, and Nathaniel proudly believes he has mastered Bart’s techniques.

Whit reminds Nathaniel that practical advice must never conflict with God’s standards of honesty and fairness. The warning becomes real when the customer returns. The batteries have leaked acid into his daughter’s toy and could have burned her hands. He asks whether the batteries were defective or Nathaniel lied.

Nathaniel admits the truth, apologizes, and gives the man a refund. Bart is furious because store policy allows no returns. He dismisses Nathaniel from the internship and gives him a poor report, leaving the boy with a bad grade despite having finally done the right thing.

The customer later tells Bart that Nathaniel’s honesty has earned his trust and that he plans to shop at the Electric Palace again. Bart is astonished by the idea of a repeat customer and asks Nathaniel for more business secrets. Nathaniel suggests money-back guarantees, but Bart is not ready for such a radical change. He considers beginning by removing all the merchandise that does not work, then realizes that doing so might empty the store.